Faq

Where are you located?
We are an online Canadian lash academy that certifies anyone within Canada.
Do you offer in-person training?
We do not offer in-person training at this time. We found that by having our training online we are able to offer so much more to our students for less cost. Studies show that students remember up to 60% of learning materials when taught online vs an 8-10% retention rate when learning in-person.
What are the benefits of online training?
Training online provides many benefits. Studies show that students remember up to 60% of learning materials when taught online vs an 8-10% retention rate when learning in-person.

Other benefits:
• Lifetime access to courses with free course updates
• Learn at your own pace from anywhere
• Easier in-depth knowledge
• More content and education for less
What are the benefits of becoming a Luxuna student?
Luxuna Lash Academy provides a luxurious, elite experience to all students. When you enrolled, you don't just get access to our courses, but you get access to mentors, communities, and so much more.

Benefits include:
• Luxury kit included with enrolment
• Exclusive community for support, giveaways, and free marketing assets
• Lifetime discount on all Luxuna Lashes products
• Ongoing mentorship and support
• Lifetime access to courses with free course updates
Where can I buy products?
You can purchase more lash supplies at luxunalashes.com. All students get a lifetime discount on Luxuna Lashes products.
Do you guys teach lash lifts and tints?
We currently do not offer lash lifts and tints. We only train students on classic, hybrid and volume lash extensions.
Do you offer payment plans?
We do offer payment plans on all courses! Students have the option to buy the Course + Kit Bundle with a pay-in-full option along with monthly payment plan options. Students can also purchase the Course Only to keep the cost lower. Course Only can be purchased the same was as the Course + Kit Bundle with a pay-in-full option along with monthly payment plan options.
How do payment plans work?
The first payment is due immediately upon enrolment. Each payment afterwards is charged every 30 days until payment plan is complete.
How do I enroll?
1. Go to Courses page and select the course you are interested in, click 'Enroll Now'
2. Select the payment option that best suits you
3. Checkout and you are enrolled right away!
4. Start immediately with instant access to the course!
What’s included in my enrolment?
Course + Kit Bundle enrolment includes:
• Your course with lifetime access
• Luxury kit with everything you need to train, practice, get certified and take clients
• 2 day express shipping on your kit with no extra charge
• Ongoing mentorship and support
Course Only enrolment includes:
• Your course with lifetime access
• Ongoing mentorship and support
How soon do I get access to the course?
You get immediate access to your course after checkout. The first portion of the course does not require any tools or supplies so you do not need to wait for your kit to get started!
How long does my kit take to arrive?
We process your kit within 1 business and ship it out with 2 day express shipping so you don't have to wait to get certified!
Do I get my kit after the payment plan is complete or right away?
You get your kit sent out immediately even if you are on a payment plan, so there is no wait to get certified!
How long does the course take to complete?
The best part of taking your training online is that you can learn at your own pace! The course can be completed in a few days if full-time hours can be dedicated. Some students have completed their training and have gotten certified within a couple of days. Most students take the course part-time outside of work, school or family obligations and are certified within 2 weeks. The beauty of Luxuna Lash Academy is that the timeline is fully up to you!
Is someone available to help me if I need it?
We have assigned each student a Certified Lash Technician Teacher to help you along on your Lashing journey. You will be able to reach out to your Lash Tech at any time, with any questions you may have. We’re here to help!
How is my work submitted and checked (graded)?
All of our students start by submitting mannequin heads via email and are graded on each set. Once they've passed their mannequin head sets, they are approved to move on to their live model exam. The live model exams follow the same process for submission and grading as the mannequin head submissions. Once the live model exam is passed, then you are certified.
How soon do I get my certificate after being certified?
We send out a digital certificate immediately upon passing the live model exam so you can start accepting clients right away! A hard copy is mailed out shortly after to frame or put on display.